Managed and adjusted completive rates for an 80 room property boosting demand and revenue. College degrees in relevant fields are common experience in many resumes, although a high school diploma is the usual education requirement for the job. Supervised a staff of 10 Front Desk Agents. Partner with Manager to ensure staffing levels and guidelines are met, Maintain and monitor Front Desk and Concierge staff lunch breaks without impacting the operation, Responsible for working within a self-directed team planning, organizing, and ensuring the successful arrival and departure for groups ranging from small sports teams to large convention groups, Partner with Catering and Convention Services Managers and multiple resorts to ensure group needs are met, Participate in Pre and Post Conventions meetings to represent the resort and determine enhancements to the group business and ensure a seamless experience for our group guests. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Property Designated Trainer for new Front Office Associates, created and implemented new training program. Assist managers with the operation of the Housekeeping department including breaking out the house, inspecting rooms and public space, and assessing staffing levels, Supervise the front office and hotel to ensure compliance of company policies, Motivate and train a 10-man team of front desk agents and night auditors, Involved in decision making related to the hiring of potential candidates and termination of employees, Serve as manager-on-duty including, but not limited to, front desk agent responsibilities and service recovery, Scheduling, administering performance appraisals, and interviewing potential candidates, Rewarded as Employee of the Month for October 2012. Instrumental in maintaining the hotels' standing of top 10% in the Courtyard brand for guest satisfaction. Resolved guest issues and completed special requests to ensure the satisfaction of the guests. A successful Front Office Manager resume should emphasize leadership and supervisory abilities, communication skills, problem-solving skills and previous experience in a Front … They can work in almost any industry and they need to ensure guidelines and standards are respected. Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner, Answered the hotel's switchboard on a timely basis, and directed each call to the appropriate party, Processed guest check-in and check-out activities in a timely and professional manner, Performed excellent guest service satisfaction which resulted in repeat visits, personal awards, and outstanding hotel reviews, Performed any other managerial duties assigned to me. View the sample resume for an office manager below, and download the office manager resume template in Word. Use This front office supervisor Resume Template . Coded physician-patient office encounters using ICD-9, CPT codes. Improved Hotel Service scores consistently through friendly and helpful guest interaction. Assist the Royal Service Manager with tasks such as recruitment, scheduling, payroll, performance reviews, performance management and month end commentary. Named Front Desk Agent of the Month January 2005. Front Desk Supervisor Cover Letter. Maintained smooth and efficient overall day-to-day operations of the Front Desk, Ensured department adherence to company policies, procedures and standards to ensure patient satisfaction, Scheduled and utilized medical software and systems to maintain records and accounts, Optimized provider time and treatment room utilization. Maintained a professional working and learning environment for Front Office Staff through concise instruction and supervision. Managed successfully all aspects of guests' stays from check-in to check-out, Assisting hotel manager with a number of tasks as well as preparing essential reports, Entrusted to complete managerial duties when manager is away. Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. Conducted interviews, completed evaluations, trained and coached employees for success as well as issued corrective action and termination. Collaborated with various departments of the hotel to provide a four star level service. Its professional summary identifies the jobseeker’s title and gives a synopsis of her experience and skills. Duties include responding to complaints and service issues utilizing the H.E.A.R.T method and maintained a weekly schedule for the Front Office. Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction. All rights reserved. Following-up with every room that is out of service or out of order, communicating with each department to see what rooms are in inventory. Instantly Download Front Office Supervisor Resume Template, Sample & Example in Microsoft Word (DOC), Apple (MAC) Pages Format. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Ensured adherence to "Five Diamond" company standards and philosophy for all departments through training and monitoring performance through service audits. Managed all aspects of opening and closing the salon, including arming/disarming the salon. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found. Implemented training procedures for front desk new hires. Attended various industry and networking events throughout the Miami community to promote the St. Regis brand. We analyzed 8,388 Front Office Supervisor resumes to identify the skills, responsibillities, and achievements that hiring managers want to see. "Connoisseur"- Official department trainer for Front Office. They also coordinate cleaning schedule with the housekeeping supervisor. Coordinated house status w/housekeeping supervisor and maintenance staff throughout shift. Front Desk Supervisor Resume Examples. A highly efficient Front Office Manager who has often been known as an embodiment of hospitality & is quite adept in handling revenue management, personnel management, corporate policy implementation, general administrative activities, training, as well as facilities management. Created computer reports on sales and returns. Senior Front Office Supervisor. Efficiently respond to guest inquiries and resolve issues in a timely and friendly manner, Support and assist team members in day to day operations, In charge of scheduling all Front Desk staff, Night Audit, and Managers on Duty, Monitor, observe and assist in evaluating team member performance, Going above and beyond call of duty by assisting other departments when necessary. sections for certifications, work experiences, summaries, skills and more to help you make your free resume. Performing daily monitoring of rooms inventory, rate and plan availability, Ensuring adequate staffing levels for all departments, front desk, bellman, communication department, and night audit. Use professional field-tested resume templates that follow the exact resume rules employers look for. Participated in Resume meetings & Next Day Arrival meetings to ensure accuracy of reservations & guest requests were met.Worked closely with Event Managers to discuss details of resumes in depth to ensure client satisfaction. Present the most important skills in your resume, there's a list of typical front office manager skills: Demonstrated strong verbal and written and communication skills, organizational and follow-through skills, with high attention to details Part of pre-opening team and achieved Five Diamond within the first four months and Five Stars within two years. How to Describe Your Office Manager Experience . Created new guest profiles and practiced proper billing procedures. Supervise the overall daily operation of the medical clinic (patient appointment and registration scheduling, building and retaining clientele, and financial reporting). Easily Editable & Printable. Front Office Supervisors maintain a professional working environment in Front Office departments and fulfill a variety of job functions, such as training employees and assigning tasks, solving problems, implementing procedures, providing customer service, and reporting to company managers. Developed and implemented new Standard Operating Procedures (SOPs) for Front Desk operations, Trained 5-10 new front desk agents per season, Responded to billing concerns by departed guests, investigated claims, and made adjustments as necessary, Verified patient's current addresses, phone numbers, and patients' insurance coverage, Located, reviewed and updated files for the physician, Performed billing and coding, collecting copayments and processing insurance claims, Scheduled follow-up patient appointments and appointments for referred specialists, surgery or hospital procedures, Coordinated business lunches, attorney appointments, and promotional marketing events, Created and implemented an emergency backup operating procedure to ensure regular business activities remained on going during unscheduled black outs, Created and implemented an emergency action plan to evacuate large amounts of people and maintain their safety during a natural disaster, Created and maintained employee handbooks used company wide, Streamlined office procedures to ensure accuracy and increase productivity, Worked in unison with all departments to facilitate smooth operations and guest satisfaction, Responsible for supervising 9 front desk staff, Implemented standard 4-hour shift blocks, reducing budget overages by $1000 a month, Created part-time volunteer opportunities through involvement with Part-time Staff Committee, Trained six new staff members; built Front Desk Training Manual to streamline training process, including chapters on Membership Sign-up and Using Financial Tools, Coordinated front-office activities of hotels or motels and resolved problems, Participated in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds, Collected payments and recorded data pertaining to funds and expenditures. 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